Why DigitScribe?

Each dictation is routed to transcriptionists based on his/her specialty. Our transcriptionists use state-of-the-art transcription equipment and dictionaries to ensure accuracy. Each year our transcriptionists undergo mandated training to update their skills. At the end of the transcription, the document is released to the Editor.

Our editors review the transcription for accuracy and completeness. Any inaccurate or left out words from transcriptionists are corrected at this time. We maintain an optimal ratio of 3:1 between transcriptionists and editors. In order to maintain our high accuracy level each transcription is cross-verified by an experienced proof reader. Our proof readers have at least 4 years of experience in transcription and quality control.

Quality Controllers are responsible for the overall quality of the transcription. Each Quality Controller has a designated set of transcriptionists and editors assigned to them. They verify each file to ensure quality.

The Production Manager has the overall responsibility for the delivery including timeliness and quality. Production Manager acts as the Account Manager, acting as the single-point-of-contact with each client. Once the QC has reviewed a batch of files, the PM is responsible to do a final quality check before releasing the transcripts to the client. The final product does not go to the customer if he/she does not feel satisfied with the level of quality.

DigitScribe intends to protect the privacy and provide for the security of protected health information (PHI) and Personal Information Protection and Electronic Documents Act –Canada (PIPEDA) also in compliance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (HIPAA) and regulations promulgated by the U.S. Department of Health and Human Services.

DigitScribe has succeeded by building a team of experienced transcriptionist and Quality Analyst. We carefully select the most accomplished and accredited individuals who are top professionals in their respective fields.

With each project, their goal is to provide transcription services that ensure accuracy, correct grammar, and style. All of our senior level transcriptionist have versatile experience working as professional full time transcriptionist. The following are the typical credentials of our transcriptionists:

Specialized in your field

DigitScribe’s transcriptionist has specialty field ranging from legal, media to medicine to IT, software localization and more. We make sure that your project is paired with an appropriately specialized transcriptionist.

Specialized education

Typically, our employees are both officially accredited as transcriptionist and possess BA and /or MA, in their own fields of specialization.

Experience

Transcriptionist are recruited only if they have more than 3 years’ experience and are added to our active pool only once their credentials have been carefully reviewed, all of their capabilities have been carefully analyzed and they have been tested by our proofreaders / Quality Analyst. Most of our translators are career professionals dedicated full-time to transcription work, with versatile experience.